Terms & Conditions

Our Cancellation/Rescheduling Policy

• Regular-free cancellation/rescheduling at least 48 hours before the service scheduled date
• Short Notice- half service amount will be charged between 24 and 48 hours before the service scheduled date
• Late Notice- the total (quoted) service amount will be charged less than 24 hours before the service scheduled date

Accessibility

It is the Client’s responsibility to provide access to the property. The total quoted service fee will be charged if our staff cannot gain entry or commence the service.

If there are any entry codes, including alarm codes, please ensure to inform our team while making a booking. If we receive this information on short notice, we might not be able to pass it on to our team on time.

Responsibility

We do not take responsibility if the Client leaves the keys outside (e.g. in the letterbox) for our team.

Please advise if we shall disarm/arm the property while making a booking. We do not take responsibility if we fail to disarm the house.

Service Modification

The booking cannot be amended or extended during the service.

The total quoted service fee will be charged if the booking is cancelled during the service.

Quality Guarantee

The quality of the service is guaranteed if the service is performed according to the quotation.

If the Client decides to shorten the service time or modify the service (e.g. add or change tasks), we cannot guarantee service quality.

Late Payments

Late payments involve additional accounting work for our team. To cover these costs, the following fees apply:

 First payment reminder- FREE

Subsequent payment reminders – AUD 20 plus GST

Complaints

Report complaints by taking relevant photos by emailing support@neatandnifty.com.au within 24 hours from the service date. If your matter is urgent, call  +61 416 130 166.

Report Damage

Report damage by taking the relevant photos by emailing support@neatandnifty.com.au about anything that needs our

attention within 48 hours from the service date. If your matter is urgent, call +61 416 130 166.

Property Return

Once all the invoices have been settled, and the service equipment has been collected, the service manager will arrange the return of the property with the Client.

Confidentiality

The Client acknowledges and agrees that all financial records, including amounts paid, phone numbers, and other data and information related to the Contractor’s business, are confidential (“Confidential Information”). Therefore, except for disclosures required to be made to advance the business of the Contractor, the Client shall not disclose any Confidential Information, including Neat And Nifty Pty Ltd staff phone numbers, and engage them to directly or indirectly solicit any work for Client or Client’s friends and family member and to perform any cleaning work or any other work, without Neat And Nifty Pty Ltd prior written permission.

Acceptance

By booking, the Client acknowledges that they have read, understood and agreed to be bound by our Terms & Conditions.